Only people that have not yet completed KYC will need to complete the process. Resubmission will be needed if invalid documents were rejected in the first application
The withdraw button will be enabled a few days before the launch
Yes – if you send to an External Address you will need a Trustline to ensure your MBX tokens are authentic and to secure your transaction end to end. See more information on Trustlines directly with Stellar
With some Stellar transactions, you will be required to complete the MEMO Field. The MEMO field needs to contain the MEMO info that is provided by your external Stellar wallet. It is crucial that you do this so that the receiving address has the proper information to allocate the funds to your account. You can find out more information about this process on our website or below under FAQs.
As a security layer, all Mobie account users are required to verify their mobile number upon registering. You will not be able to access your account until your mobile number is verified. Please contact [email protected] if you have not received your OTP or are experiencing a related issue.
For participants of Mobie’s token sale event, tokens will initially be displayed in ‘locked’ accounts which get released monthly to ‘accessible’ accounts based on the schedule for your specific tokens
Ensure that your account is fully verified before trying to perform any actions.
Multi-Factor Authentication is a security method that requires at least two methods of identity verification before accessing an application. Mobie imposes a password and one other method including Google Auth, SMS, or Email.
If you’ve set up an MFA method that you are unable to access now, please send an email to [email protected] and include your mobile number used on your account.. (Please also use your email address associated with your account). For security reasons, we will need to embark on a rigorous series of steps to make sure that your account has not been compromised.
Navigate to Mobie’s mobile or web wallet login page. You may reset by selecting the ‘Reset Password’ action. You will receive an email to the account used when you initially created your account. If you cannot access your initial email account then please contact [email protected]
Once you’re logged into your Mobie wallet navigate to Settings. Under the ‘Security’ tab you may reset your password or set up your MFA preferences.
Depending on your email service provider, some of Mobie’s emails may end up in your spam or promotional folders. Please check all folders first.
Ensure that you have not made a typo when inputting your email address when registering. Test this by trying to register another account with the same email address. You should receive an error message stating an account already exists with this email address if you are using the same (repeated) address.
Contact [email protected] if you are still not receiving emails from Mobie.
Please immediately contact [email protected] if you think your account may be compromised.
Reset your password, and importantly, your MFA methods. If you believe your email account has been compromised, use a different email address for a password reset. If you believe your SIM card is compromised, use a different mobile number for the SMS method on your MFA setup.
You may add additional email addresses or mobile numbers in your application settings.
For token sale participants, MBX tokens are locked and released over scheduled time periods. You will see your tokens in your ‘total’ and ‘locked’ accounts and they will flow to your ‘accessible’ account each month as they are released.
Accessible MBX is displayed in your ‘accessible’ account. These tokens may be sent, withdrawn, or kept in your Mobie wallet. Funds held in ‘locked’ accounts can only be accessed as they are released to your ‘accessible’ account.
Email address or Mobile number: You may send MBX to anyone by specifying an email address or mobile number. Funds sent to a non-Mobie user account will be held in a Pending status until the recipient creates a verified account with the associated email address or mobile number.
Stellar wallet address: MBX is a token on the Stellar blockchain. As such, you may send MBX to any public Stellar address once a trustline has been established. Contact [email protected] for setting up trustlines to send MBX to public addresses.
MBX is a Stellar based token that you may trade on any regulated exchange supporting MBX.
You do not need to store your own private keys. Similarly to exchange accounts like Coinbase and Binance,. Mobie is a non-custodial wallet. This means that you can access your account with the security measures you are already used to (username, password, MFA).
This also means that if you forget/lose your credentials, your funds are not lost, you can simply contact [email protected] for us to help you gain access to your account.
MBX is a utility token primarily for use within the Mobie ecosystem. They will tradable on exchange
You will be able to exchange MBX for rewards within the Mobie app or at participating retailers (full list coming soon)
In order to trade your MBX, you will need to withdraw your tokens to an exchange account. Once the withdrawal is completed you may access your MBX via your exchange account and perform a trade request.
Stellar is an open network for storing and making transactions. Stellar is a pre-mined network consisting of participating nodes that serve as public transaction verifiers.
Mobie will be providing ACH/bank transfer methods for withdrawing USD in the coming months.
You may withdraw MBX from your operational account by specifying a valid Stellar public address.
*Please note, that for MBX withdrawals, your receiving wallet provider may require a memo. A memo is a ‘beneficiary reference’ which is a requirement on many Stellar transactions in order for the receiving provider to allocate your funds to the correct account. Ensure you specify the correct memo when making deposits too. Mobie requires a memo on all incoming transactions.
MBX tokens stored in an ‘accessible’ account may be withdrawn to a valid Stellar based public address at any time.
If you are having difficulty making transactions ensure that your account meets all the verification requirements.
Withdrawals may take up to 30min to process.
Ensure that your account meets up the verification requirements. If your ‘accessible’ MBX account is sufficiently funded and you still get an error message, please send an email to [email protected] with the subject header “Withdrawal Error.”
Mobie is not charging any withdrawal fees at this time. This is subject to change.
If a successful withdrawal of MBX to a public address has been processed and this was either the incorrect address or you specified an incorrect memo you need to contact the provider of the recipient address for resolution. This transaction is immutable and is unfortunately out of our hands.
Mobie will be providing ACH/bank transfer methods for depositing USD in the coming months.
In order to deposit MBX into your account from some external address, you simply need to provide your account address and include the appropriate memo on the send side.
To get your account address, go to your operational account, navigate to MBX, and click deposit. You may scan the QR code or copy the address directly.
You will notice the prompt from Mobie as to which memo you should use when making the deposit.
This memo will always be the same when making deposits.
If your deposit is not ‘Successful and Complete’ on your send side, please ask your provider why that transaction is still processing.
If your deposit is ‘Successful and Complete’ on your send side then please ensure that you used the correct memo when making the deposit. If you did not you will need to contact [email protected]
If you used the incorrect memo when making a deposit or forgot to add a memo, please contact [email protected]. Note, resolution may take 3 – 5 business days as we need to manually find and credit your funds.